Ticket FAQ

Where can I get tickets for home games of the FSV Frankfurt?

We recommend buying tickets in advance, either through the FSV Ticketshop online, the telephone hotline of our ticket partner AD ticket (Reservix) or through advance booking offices. There are many advance booking offices in Hesse and throughout Germany that are connected to Reservix and can sell tickets. No advance booking fees are charged there.
Those who order online from home should also take advantage of the Print@Home service. The tickets can be printed out directly and used on the game day. The tickets do not have to be exchanged on the day of the game, but are valid immediately. There are no extra fees for Print@Home, only a handling fee. This handling fee applies to every online order.

Where can I park on game day?

Here you will find information on how to get there and parking on game day. Due to the parking and traffic situation around the PSD Bank Arena, we recommend using public transport. We do not recommend parking in the neighborhood.

Are public transport included in the ticket?

Arrival by public transport (RMV, VGF) is not included in our tickets.

How to reach the stadium by public transport?

Ideally, you should take the U7 (direction Enkheim, coming from the city center) to the Johanna-Tesch-Platz stop. It is also possible to take tram 12, which goes to Festplatz/Eissporthalle. From here you can reach the PSD Bank Arena on foot in about 5-10 minutes by walking along the Bornheimer Hang.

What are the advantages of a season ticket?

• No queuing at the box office for home games
• Permanent seat guarantee: Secure a seat at all FSV home games!
• Even with 200 spectators you can be at the home games
  

What about the „FSV-Supporter-Season-Ticket“ if several games are played without spectators?

The first and the second home game of the season would be played without spectators. Therefore, owners of the “FSV-Supporter-Season-Ticket” will receive two voucher codes in the respective category. These codes can be redeemed for home games in the 2021/22 season if more than 200 spectators are admitted. There would be either the possibility to watch one game with two accompanying persons or two games with one accompanying person each. The voucher codes are not transferable to any other season and therefore expire on the end of the season, after which there will be no refunds.

What about the payment of the season ticket “FSV-HomeGame-Abo” if several home games are played in a month without spectators?

At the beginning of the month of October, the amount is debited for three home games that take place in the month of October. However, one of these matches will only take place in front of 200 spectators. Thus, in November only two instead of three home games are charged and the game that took place with 200 spectators also does not have to be paid.

Is there a season ticket in the subscription so that it can be renewed automatically?

No. Every season ticket expires at the end of the season.

Is public transport included in the season ticket?

Public transport is not included in the tickets.

I’m entitled to a discount. What am I supposed to do?

When purchasing a season ticket, proof of discount must be presented at the time of purchase. On the day of the game, it is advisable to always have the proof with you, as checks may be carried out at any time.

I am unable to attend a game and would like to pass on my season ticket. Is that okay?

A full-fare season ticket is fully transferable at any time. If no proof of reduction is available when passing on a reduced-price season ticket, a supplementary ticket can be purchased on the day of the match in ticket office 2.

What do I do if I have lost my season ticket?

Please contact the ticket center or call 069 – 420 898 39. We will reissue the ticket for a service fee of 4 euros. The old ticket will then no longer be usable, as a new ticket code will be generated during reprinting.

When does the stadium open?

The stadium usually opens one hour before kickoff. The VIP area opens 1 ½ hours before kickoff. For games with larger crowds, there may be changes to the stadium opening times at short notice. This will be announced in advance.

Where can I get tickets on game day?

In general, we recommend purchasing tickets in advance in order to relieve the daily cash registers and provide the caterer with the best possible planning basis for ordering the quantities of drinks and meals. Short-term decision-makers can usually get their tickets at the ticket offices in front of the South Stand one hour before the start of the game. We only offer cash payment at the cash registers. There is a daily cash surcharge of two euros per ticket.

Who is entitled to discounted tickets?

There is a discount on admission tickets for pupils, students, pensioners, severely disabled persons, trainees, unemployed persons, each with a valid ID, which must be presented at the entrance. In each category there is an extra children’s rate for children between 7 and 14 years old.

What happens if I do not have the proof with me on game day?

If you do not have this proof with you on the day of the game, you must purchase a so-called surcharge card. This also applies to holders of a reduced season ticket who wish to pass on their ticket on a game day. If no proof of discount is available when passing on a reduced season ticket, a supplementary ticket can also be purchased on the game day.

Are there any offers for families?

Family tickets are available on the day of the game as well as in advance. The offer includes the purchase of at least two tickets for persons (adult and child between 7 and 14 years). Children under 7 do not need their own ticket, but are then also not entitled to a seat. It is possible to purchase a maximum of 5 tickets at this price. If the child’s age is not obvious, we ask you to bring the child’s ID card.

Are there referee tickets?

Referee tickets are available at the special counter in ticket office 2. Please note that we only offer standing tickets. However, a seat is available for a surcharge.

Where can I get wheelchair tickets?

The seats for our wheelchair users are located on the opposite grandstand in blocks I (home) and H (guests). Every wheelchair user gets a discounted ticket, the accompanying person is free. The ticket can be purchased on the day of the game or in pre-sale. Regarding the arrangement of the parking possibility, we generally ask for a prior call at 069 420 898 39.

What should I do if I have a disability ticket marked B or G?

Here, too, the accompanying person has free admission. Otherwise, you can choose where you want to stand or sit. These tickets are available in advance or at the special ticket office. The box office does not have free tickets available.

What is the procedure for children who attended the FFH Soccer School?

We still like to invite children who have attended our courses. This applies to all children with Erima jersey. We ask for your understanding that we now only accept these jerseys. There is still the choice between standing or seated in the main grandstand.

How can journalists be accredited?

Please refer to the Accreditation page for information on the exact procedure for ordering tickets.

Where do I get tickets for game observation?

The request must be sent 48 hours before the respective game to ticketing@fsv-frankfurt.de or by phone at 063 420 898 0.